We typically respond to all inquiries within 24-48 hours.
Monday - Friday
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Support Topics
Billing, technical support, refunds, and general inquiries.
All topics welcome
Send us a Message
Frequently Asked Questions
How do I contact support?+
You can contact our support team by sending an email to billing@dridainfotec.com. We respond to all inquiries within 24-48 hours during business days.
What is your support availability?+
Our support team is available Monday through Friday. We aim to respond to all emails within 24-48 hours. For urgent matters, please mark your email as "URGENT" in the subject line.
How do I request a refund?+
We offer a 30-day money-back guarantee. To request a refund, email billing@dridainfotec.com with your order number and reason for the refund. Please refer to our Refund Policy for complete details.
What if I have technical issues with the software?+
If you experience technical issues, please contact our support team at billing@dridainfotec.com with a detailed description of the problem. Include your operating system, browser information, and any error messages you receive.
Can I upgrade or downgrade my plan?+
The Prompt Shop software is a one-time purchase with lifetime access. There are no plans to upgrade or downgrade. You get all features and unlimited access with your single purchase.
How do I access my account after purchase?+
After purchase, you'll receive an email with your account credentials and access instructions. You can log in immediately and start using the software. If you don't receive this email, check your spam folder or contact support.
Is there a trial or demo available?+
We don't offer a free trial, but we do provide a 30-day money-back guarantee. This means you can purchase the software risk-free and request a full refund if you're not satisfied within 30 days.
What payment methods do you accept?+
We accept all major payment methods including credit cards (Visa, Mastercard, American Express), PayPal, and other digital payment methods. All transactions are processed securely through our payment processor.